Shipping policy
SHIPPING POLICY
Last updated: September 19, 2026
PROCESSING AND PRODUCTION TIME
Most VibeFlex Sports items are made to order, which means production starts after
you place your order. Nothing sits in a warehouse waiting.
- Production: 3 to 7 business days for apparel and printed gear
- Production: 2 to 5 business days for headwear and accessories
- Digital products: delivered by email immediately after checkout
Production time is separate from shipping time. Total delivery time is production
plus transit.
TRANSIT TIME AFTER PRODUCTION
- United States: 3 to 8 business days
- Canada: 5 to 12 business days
- International: 10 to 20 business days
These are estimates from our production and carrier partners, not guarantees.
Carrier delays, weather, customs, and peak periods such as November and December
can extend them.
ORDERS WITH MULTIPLE ITEMS
Items in the same order may be produced in different facilities and can arrive in
separate packages at different times. You are not charged extra shipping when this
happens. If part of your order arrives and the rest has not shown up within a week,
contact us and we will track it down.
SHIPPING RATES
Shipping is calculated at checkout based on your destination and the items in your
cart. The exact amount is shown before you pay.
TRACKING
You will receive a confirmation email when you order and a second email with
tracking as soon as your package ships. If tracking has not updated within 5
business days of shipment, contact us.
If you do not see these emails, check your spam or promotions folder before
contacting us.
INTERNATIONAL ORDERS, DUTIES AND TAXES
International customers are responsible for any customs duties, import taxes, or
brokerage fees charged by their country. These are not included in your order
total and are not collected by us. Customs can also delay delivery beyond the
estimates above. Packages refused at customs or returned as undeliverable are
treated as returns under our Refund Policy, minus original shipping.
INCORRECT ADDRESSES
Please check your shipping address carefully at checkout. If a package is returned
to us because of an incorrect or incomplete address, we will contact you to arrange
reshipment at your cost. If you catch an address mistake, email us within 12 hours
of ordering and we will correct it if production has not started.
LOST OR STOLEN PACKAGES
If tracking shows delivered but you do not have the package, check with your
household and neighbors and contact your local carrier first, as most packages turn
up within a few days. If it does not, contact us and we will help you open a carrier
claim. Once a carrier confirms delivery we cannot automatically refund, but we will
work with you on a resolution.
DIGITAL PRODUCTS
Digital products require no shipping. Your download or access link arrives by email
after checkout. If it does not reach you within one hour, check your spam folder,
then contact us and we will resend it.
PARTNER ITEMS
Some products are sold and shipped directly by a partner brand. This is stated on
the product page before you buy, and checkout happens on the partner's website.
Their shipping times, rates, and tracking apply to those orders.
CONTACT
VibeFlex Sports / 490 Movement
10205 E US Highway 92, Tampa, FL 33610, United States
Email: 490.movement@gmail.com
Phone: +1 813-485-6199