Refund policy
REFUND & RETURN POLICY
Last updated: September 19, 2026
We want you to be satisfied with your order. Because most VibeFlex Sports items
are made to order, please read the section that applies to your purchase.
HOW OUR PRODUCTS ARE MADE
- Made-to-order apparel and gear: printed or produced for you after you order.
Nothing is pre-stocked.
- Digital products: delivered electronically, with no physical shipment.
- Partner items: sold and fulfilled by a partner brand, not by VibeFlex Sports.
RETURN WINDOW
You may request a return within 30 days of delivery. To qualify, items must be
unworn, unwashed, in original condition, with tags and packaging intact, and
accompanied by proof of purchase.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, or is not what you ordered, contact us
within 14 days of delivery with your order number and clear photos of the issue
and the shipping label. We will replace the item or issue a full refund,
including shipping, at no cost to you. You will not need to ship the item back
unless we specifically ask for it.
SIZE AND FIT EXCHANGES
Because items are made to order, we cannot restock a returned garment. We will
still help: request an exchange within 30 days of delivery and, if the item is
unworn and unwashed, we will produce your replacement size. You cover return
shipping and we cover shipping the replacement to you.
ITEMS THAT CANNOT BE RETURNED
- Digital products, once the download or access link has been delivered.
- Gift cards.
- Items marked final sale at the time of purchase.
- Face masks, earrings, and other items we cannot accept back for hygiene reasons.
This does not affect your rights if an item arrives damaged, defective, or
incorrect. Those are always covered above.
PARTNER ITEMS
Some products on our site are sold and shipped directly by a partner brand. This
is clearly stated on the product page before you buy, and checkout happens on the
partner's website. Those orders are governed by that partner's return and refund
policy, and their customer support handles them. We are happy to help you get to
the right place if you are unsure who to contact.
HOW TO START A RETURN
Email 490.movement@gmail.com within 30 days of delivery. Include:
1. Your order number
2. The item or items involved
3. The reason for the return
4. Photos, if the item is damaged, defective, or incorrect
We will reply with instructions. Please do not ship anything back before we
confirm, as unannounced returns may not be processed.
Customers are responsible for return shipping unless the item arrived damaged,
defective, or incorrect. We recommend a trackable service, since we cannot
guarantee receipt of returned packages.
REFUNDS
Once we receive and inspect your return, we will let you know whether the refund
is approved. Approved refunds are issued to your original payment method within
5 to 10 business days. Your bank or card issuer may take additional time to post
it.
Original shipping charges are refunded only when the return is the result of our
error or a defective item.
ORDER CHANGES AND CANCELLATIONS
Because production begins quickly, cancellation or address-change requests must
reach us within 12 hours of placing the order. After production starts, the order
cannot be canceled, but it may still qualify for a return under this policy.
Please double-check your shipping address at checkout.
CONTACT
VibeFlex Sports / 490 Movement
10205 E US Highway 92, Tampa, FL 33610, United States
Email: 490.movement@gmail.com
Phone: +1 813-485-6199